Customer Support Executive  
ZRK Group   More jobs from this company

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Job Title:   Customer Support Executive
Category:   Client Services
Total Positions:   2
Job Location:   Islamabad
Gender:   Male
Age:   23 to 28 years
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   1 Year year(s)
Salary Range:   PKR 25,000 to 30,000 per Month
Apply By:   Dec 8, 2019
Job Description:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.

  • Determines eligibility by comparing client information to requirements.

  • Establishes policies by entering client information; confirming pricing.

  • Informs clients by explaining procedures; answering questions; providing information.

  • Maintains communication equipment by reporting problems.

  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

  • Accomplishes sales and organization mission by completing related results as needed.

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

  • Adhering to all company policies and procedures.

  • Additional tasks given by Management/manager etc.

  • Good Conversant in Urdu and Pashtu

Required Skills:
VERBAL COMMUNICATION,Phone Skills,Data entry skills,Soft vocal and good written skills

Company Information
Company Name:  ZRK Group
Company Description:

ZRK Group is the largest Wood Based Panel Industry in Pakistan producing MDF and Particleboard. Having the ultra modern state of the art plants from Europe and China, we are setting the highest standards of quality. We have distributors network throughout Pakistan, Afghanistan and Central Asia and incessantly exploring new avenues. We are covering building industry needs of more than 300 million people. Our Wood Processing Industry is vertically integrated in its projects. The Group consists of Pakistan largest brand new fully automated Particle Board Plant, paper Lamination & Impregnation Lines, and also Pakistan largest brand new state of the art MDF Plant.
Our commitment to quality is our top priority. We are now setting European Union standards for all our products and guarantee to give our customers unmatched quality. This strategy has given our products a strong and loyal customer base. With European and Chinese Plant and Machinery in all our projects we have maintained consistent high quality, efficiency and productivity. Continuous up-gradation and optimization of our processing machinery and quality control systems with coordination of our in-house International Engineers is all part of our strategy to meet our customer's highest level of satisfaction. Our success is keeping our customers happy.

Future Direction & Vision:
ZRK Group is committed to be an international leader in the wood processing industry. ZRK Group has prudent and aggressive plans for future growth and will continue to lead the way in the wood-based products industry. The ZRK Group will continue its pursuit to reach new horizons with constant investments in Research & Development, a strong dedication to quality, and a commitment to total customer satisfaction.

Our vision is to be a world class vertically integrated Wood-Processing Industry, blending advance technology with innovative thinking.

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