Job Purpose Summary: To motivate, manage and maintain a team of sales agents by meeting sales and metrics goals and by providing guidance, assistance and structure to individual agents and the team as needed.

Key Responsibilities:

• Ensure that agents / team are maintaining satisfactory Sales and Quality performance scorecards by maintaining satisfactory metrics such as call / email handle time, total # of calls / emails taken, Speed of Answer, Sales, Discount Percentages, ADS (Average Dollars per Sale) etc.
• During times of selected call / email volume be logged-in and available to handle calls / emails as necessary to maintain customer satisfaction and sales objectives.
• During times of agent absence (scheduled or unscheduled), ensure that the agents outstanding issues or tasks are maintained including voice mails, pending transactions, inbound / outbound direct customers calls, customer emails, etc.
• Communication of key agents and team issues with all members of the call center management team and active participation in department meetings.
• Be aware of Sales and Call center metrics, as provided by Floor Manager and Analyst, on a daily weekly and monthly basis.
• Timekeeping of agents including the use of Sign in Sheets, documentation regarding Lates / Absences and checking the Department Attendance Voice Mail at the time scheduled.
• Be aware of team's agent status / ACD state at all times by monitoring email / voice Queues and ensuring agents are logged in and available at all times when they are scheduled to be available in ques.
• Proactive in identifying agent and team level areas needing improvement and identify and execute ways to increase productivity and compliance.
• Maintaining queue mailboxes and also ensure that agents are returning customer voice mails / emails from their individual mailboxes.
• Maintain satisfactory attendance.
• Generate Sales through customer sales calls, callback, emails and chats.
• Other reasonable business requests as necessary made by any member of management.

What We Are Looking For:

• Must have a bachelor's degree and excellent communication skills.
• Must have experience of Telecom and Internet sales in US market.
• Good command on English (Speaking, Listening & Writing)