| Job Title: |
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Assistant Manager (NOC BB Services) |
| Category: |
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Networking |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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1 Year year(s) |
| Salary Range: |
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PKR 0 to 0 per Month |
| Apply By: |
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Dec 19, 2019 |
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| Job Description: |
JOB OVERVIEW
AM NOC BB Services is responsible for continuous follow-up with backend technical teams to resolve issues.
MAJOR RESPONSIBILITIES
- Timely submission of routine and customized reports.
- Accelerate automation and manual configurations.
- Speedy BB and IPTV faults rectifications.
- Handle BB and IPTV fault’s SRs effectively.
- To reduce SRs handling time.
- To support CPEIs via 1212 on-call support to whole region.
- Continuous follow-up with backend technical teams to resolve issues.
- Skill Development of BB support teams to handle critical issue efficiently.
- Speedy deployment of BB and IPTV orders.
- SD team output maximization by administrative controls and fair governance.
Monitor Alarms
- 24 x 7 Alarm & Fault Monitoring in NMS / EMS and Escalating to Concerns through Email, SMS and Trouble Ticketing systems.
Coordinate with O&M
- Coordination with other O&M and interconnect partners, Vendors & MM&BB, Transmission and Business Team.
- Any Other Projects Assigned by the Supervisor.
QUALIFICATIONS/COMPETENCIES
Competencies:
- Accepts direction
- Learns quickly
- Delivers quality work
- Supports co-workers
- Exhibits PTCL core values
Education: Advanced Degree in Engineering
Expertise: 1 year of Experience in Technology domain
Other skills:
- Team Work
- Negotiation Skills
- Time and Meeting Management
- Excellent communication skills
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| Required Skills: |
| Reducing SRs,Technical Support,Communication |
| Company Information |
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Company Name: PTCL Group
Company Description:
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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