Customer Support Executive  
Activekey Solutions Pvt   More jobs from this company

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Job Title:   Customer Support Executive
Category:   Client Services
Total Positions:   3
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Degree Title:   BSCS, MSCS
Career Level:   Experienced Professional
Minimum Experience:   2 Years year(s)
Apply By:   Jan 2, 2020
     
     
 
Job Description:

 Answering calls by engaging in a friendly and polite telephonic conversation with the customer To ensure and deliver highest level of call quality by meeting all the set KPIs To speak in an accent that is fully understood and appreciated by the customer (U.S)

  • To know your customer completely and understand his/her language/accent to provide the best possible support in a satisfactory manner.
  • To converse in an error free English language in terms of grammar, comprehension, sentence construction and vocabulary.
  • To have an extensive understanding of FAQs to ensure smooth and correct delivery of information to the customer
  • To have adequate product knowledge for onward transmission to the customers to achieve maximum customer satisfaction along with sales target.
  • To meet all the other quality benchmarks established based on customer’s feedback and survey.

Required Skills:
Customer communication,Customer Interaction Management (CIM),customer satisfaction,Customer Care

Company Information
 
Company Name:  Activekey Solutions Pvt
Company Description:

Activekey provides IT-based services that allow our clients to increase revenues and optimize operational effectiveness. We work to fully understand our customers unique visions for their businesses, and in doing so, are able to create solutions that are well-tailored and effective. This approach puts each customer at the center of the development process, and allows us to produce the best possible solutions to the distinct opportunities and challenges of specific markets. We have been serving clients successfully for the last ten years, and we are proud to offer our customers the very best service and effective solutions to the obstacles each faces. Our work allows our clients to achieve both strategic differentiation and operational superiority. We work to provide comprehensive service including application development, business process outsourcing, hosting solutions, and packaged software solutions. We hold ourselves to the highest standards of professional conduct, and operate with only the utmost respect for each clients needs and desires. Activekey provides our clients with the tools and strategies that allow them to realize and execute their specific visions; we are committed to translating our customers goals and ideas into effective and productive business solutions.


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