Customer Sales Representative  
Bini Telecom PVT   More jobs from this company

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Job Title:   Customer Sales Representative
Category:   Telemarketing
Total Positions:   35+
Job Location:   Islamabad, Rawalpindi
Gender:   Male
Age:   18 to 30 years
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   FreshLess than 1 Year year(s)
Salary Range:   PKR 20,000 to 30,000 per Month
Apply By:   Jan 9, 2020
     
     
 
Job Description:

We are hiring a Customer Service Representative for a USA based project to manage customer queries and complaints.

You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • High school diploma (Intermediate) , general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Required Skills:
Sales Promotion,Outside Sales,Customer Care,telemarketing,Sales Audit,Enterprise Technology Sales,Sales Services,Customer Service Management,MS Desktop Customer service,Certified Service Representative (CSR)

Company Information
 
Company Name:  Bini Telecom PVT
Company Description:

pBini Telecom PVT/p

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