| Job Title: |
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Customer Support Executive |
| Category: |
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Client Services |
| Total Positions: |
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10 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Intermediate/A-Level |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Fresh year(s) |
| Salary Range: |
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PKR 30,000 to 35,000 per Month |
| Apply By: |
|
Feb 29, 2020 |
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| Job Description: |
IntelliasPro is looking for Customer Support Executives to provide support to their UK/US/Canada based clients.
Candidates will be required to provide support Via following mediums.
- Voice Support
- Chat Support
- Email Support
Responsibilities
- A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.
- Ensure all quality perimeters are met on every phone call/chat and email.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal.
- Attend all required training sessions and keep up to date on all products and services knowledge.
Requirements
- Exceptional English communication (verbal/written) and analytical skills.
- Good grip on MS Office tools such as Excel, Word, PowerPoint.
- Team player with multi-tasking abilities.
- Ability to identify opportunities and solutions for process improvement.
- A positive mind set.
Qualification
- Metric/O-A Level /Intermediate or Above
Experience
- Previous Contact Center Experience is preferred but not a must
Key Benefits:
- On Job Training
- Medical
- Provident Fund
- Paid vacation days + Sick and Casual Leaves
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| Company Information |
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Company Name: Deline Media Pakistan Pvt Ltd
Company Description:
Deline Media is among the top technology and software development companies, providing EMR & EHR systems to meet the unique needs of healthcare providers. We also offer BPO services to healthcare organizations, which formerly operated under Intelliaspro and are now a distinct part of Deline Media.
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