Customer Support Specialist  
ibex   More jobs from this company

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Job Title:   Customer Support Specialist
Category:   Client Services
Total Positions:   35+
Job Location:   Islamabad, Karachi
Gender:   No Preference
Age:   18 to 40 years
Minimum Education:   Matriculation
Career Level:   Entry Level
Minimum Experience:   Fresh year(s)
Apply By:   May 5, 2020
     
     
 
Job Description:

Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 58,000

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely back to customers, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

·         O Levels/Matric or above

·         Age limit: 18-45

·         Excellent command over English, with good American or Neutral accent

·         Excellent communication (Listening, Speaking & Writing)

·         Proficiency with MS Office particularly MS Excel

·         Flexibility & Adaptability

·         Customer-centric attitude

·         Emotional Intelligence and Critical Thinking

·         Self-motivated, assertive and responsive

Perks & Benefits:

·         Medical Insurance

·         Permanent Employment Status

·         Provident Fund

·         Internal Management Job Opportunities

·         Annual Leaves

·         Leaves Encashment

·        Referral Bonus

·         Company Pick & Drop


Company Information
 
Company Name:  ibex
Company Description:

ppDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to support and streamline an expansive array of customer-facing solutions. Its global network of offices is a cost-effective and strategic way to outsource key customer management and back office requirements to a partner with Fortune 100 project experience./p/p

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