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Job Title:		Customer Support Specialist
Category:		Client Services
Total Positions:		35+
Job Location:		Islamabad, Karachi
Gender:		No Preference
Age:		18 to 40 years
Minimum Education:		Matriculation
Career Level:		Entry Level
Minimum Experience:		Fresh year(s)
Salary Range:		PKR 0 to 0 per Month
Apply By:		May 5, 2020

Job Description:

Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 58,000

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with customers to strengthen service competitiveness
Communicate timely back to customers, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

· O Levels/Matric or above

· Age limit: 18-45

· Excellent command over English, with good American or Neutral accent

· Excellent communication (Listening, Speaking & Writing)

· Proficiency with MS Office particularly MS Excel

· Flexibility & Adaptability

· Customer-centric attitude

· Emotional Intelligence and Critical Thinking

· Self-motivated, assertive and responsive

Perks & Benefits:

· Medical Insurance

· Permanent Employment Status

· Provident Fund

· Internal Management Job Opportunities

· Annual Leaves

· Leaves Encashment

· Referral Bonus

· Company Pick & Drop

Company Information

Company Name: ibex
Company Description:

'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience.

Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad.

We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries.

Our mantra is we don’t create jobs we make careers!