IMMENTIA PVT LTD is an IT-based company and providing IT products around the globe 24/7. We are hiring for potential candidates for the position of “Customer Support Specialist” (Online Work from Home until Global Crisis gets Better).
· Achieve established standards for call/chat/email handling quality, Sales and productivity.
· To handle customers according to sales pitch and techniques in the best possible manner.
· Provide support to customers as per the standard procedure.
· To meet all the established quality benchmarks.
· Ensure compliance with all company/client policies, procedures, and practices.
· To endure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted.
· Should pay special emphasis on target-based selling.