Joblogic is looking for a Technical Writer who is more than a copywriter.

We need a storyteller, a design thinker, and a guardian of the user experience who meets customer needs with clear, consistent, and compelling content.

Responsibilities:

• Develop comprehensive training documentation that meets organizational standards.
• Obtain a deep understanding of the product and services to translate complex product information into simple, polished, and engaging content through production of Videos, PDF guides, Multimedia etc. that will serve for training purposes of our software users.
• Record videos, update training documentation in the Help Centre of the Joblogic website and all related products
• Creating Video Tutorials and Uploading on Youtube for the Customers.
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Look after and manage all Training Resources
• Evaluate current content and develop innovative approaches for improvement with updated one.
• Provide assistance writing release notes in relation to the release cycle of the Software
• Managing full online ‘Help Centre’ of the company which serves as a knowledge base for all users who need to update themselves on how to use specific functionality in the software.
• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Work with All Departments to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice with videos across all documentation.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent written and spoken skills in English
• At-least 2 to 3 years proven working experience in technical writing of software documentation
• Ability to deliver high quality documentation by paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text, pictures or short video tutorials
• Hands on experience of MS Office and online documentation tools like HelpConsole and Confluence.
• Good understanding of SDLC and Software Development, i.e. Agile development in particular
• Ability to meet the deadlines
• Team player capable of working with all departments and self-motivated with excellent Time Management.