Responsibilities:

1- Diagnose, troubleshoot, and resolve issues

2- Responding to technical support tickets.

3- Proposing simple and effective solutions.

4- Ensure proper logging of all issues.

5- Provide accurate feedback to customers promptly.

6- Prepare accurate reports promptly

7- Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.

Requirements:

1- Critical thinker

2- Customer focused attitude

3- Excellent communication skills

4- Good technical knowledge

5- Prior experience working with customers from North America, Europe or Asia Pacific providing

support or training for a technology-based product

6- Flexibility in work hours to align with the customers day time

7- Engineering background is preferred but not required