Customer Support Representative  
Language Empire IT Private Limited   More jobs from this company

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Job Title:   Customer Support Representative
Category:   Client Services
Total Positions:   1
Job Location:   Islamabad, Rawalpindi
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   1 Year year(s)
Apply By:   Oct 16, 2020
     
     
 
Job Description:

UK's leading translation and interpretation company EMPIRE GROUP is looking for experienced customer support executives with exceptional communication skills in English.

Duties:

  • Manage/handle the incoming calls professionally
  • Identify and assesses customers' need to achieve satisfaction
  • Giving follow up calls to the customers at specified date and time
  • Keep records of customer interactions
  • Follow communication procedures, guidelines and policies
  • Managing large amount of outbound calls
  • Following call center scripts when handling different topics
  • Identify interpreters needs, clarify information, research every issue and providing solutions

Qualification / Skills:

  • Must be graduate BBA/MBA preferred
  • Excellent English communication skills
  • Prior CRM experience 
  • Go-getter attitude

Job Timings:

6 pm - 2 am 

Compensation is highly competetive.

Benefits:

  • Travel allowance
  • Health insurance 
  • Leaves Encashment
  • Incentive bonus

Company Information
 
Company Name:  Language Empire IT Private Limited
Company Description:

pInformation Technology/p

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