Customer Support Executive  
Zamarah   More jobs from this company

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Job Title:   Customer Support Executive
Category:   Client Services
Total Positions:   1
Job Location:   Karachi
Gender:   No Preference
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   1 Year2 Years year(s)
Salary Range:   PKR 15,000 to 20,000 per Month
Apply By:   Oct 17, 2020
     
     
 
Job Description:

Job Responsibilities


  1. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
  2. Maintaining records of transactions and interactions.
  3. Appropriate and timely follow-ups wherever required.
  4. Escalate unresolved queries to respective departments for accurate redressal



Competencies and Skills Required


Communication is key in this role. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role.


The major skills and competencies required for this role include:



  1. Excellent communication skills
  2. Good listening and problem solving skills
  3. Ability to take and handle stress and pressure
  4. Good interpersonal skills


Company Information
 
Company Name:  Zamarah
Company Description:


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