The Service Manager is responsible for the Customer Sensitive, efficient and profitable operation of the Dealership’s service department.

He carries out this responsibility by building customer relationships, operating the department at maximum productivity, creating a good working environment and properly managing the assets of the department.

Responsibilities. 

• Maintain a high level of grooming, hygiene and dress consistent with the duties of the position.
• Deal with or report to Dealership management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.
• Perform other duties as assigned by Dealership management.
• Train the service staff to promote customer satisfaction.
• Train the service staff to tactfully handle customer inconveniences, misunderstandings and complaints. 
• Ensure that customer inconveniences, misunderstandings and complaints are dealt with fairly and quickly.
• Ensure that every service employee shows common courtesy to all customers.
• andle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer’s problem.
• Instill pride of workmanship in every service employee.
• Make every reasonable effort to make the service experience as pleasant as possible for the customer.
• Generate and continually strive to increase labour sales.
• Obtain and maintain control of the necessary Special Service Tools required repairing the vehicles.
• Review quality control procedures on an ongoing basis to ensure all staff are adhering to Q.C. policies and procedures.
• Maintain a high level of shop cleanliness and equipment condition
• Maintain the general service department at a high level of cleanliness.