A fast-growing company is looking for a young career professional for a Customer Support role.

This is a remote role that requires 8 am - 6 pm Pacific (Los Angeles, GMT-7) timezone and good English knowledge.

Training will be provided at the company’s expense.

Summary:

• It requires communicating in English, writing, and speaking. You need to speak excellent English. No exceptions.
• This is a fully remote role
• Customer support experience is preferred
• You will be either provided a phone line to make calls
• You will be using a time tracker for your time spent on the job
• Work hours are between 08:00 to 18:00 Pacific timezone, including weekends. Please do not apply if you are not comfortable with this timezone
• Pacific Standard Time (PST) is 7 hours behind Greenwich Mean Time(GMT-7)
• Monitor and address escalations to ensure complete customer satisfaction with the service while maintaining an informative and efficient environment for partners to work on work orders.
• You will be presented with a segment of work orders that are identified as a risk or require attention, and you will have to promptly understand the issue, explore options, present and confirm the resolution, and ensure completion of them.
• Time to respond and customer satisfaction is critical and the key to the success of your role.
• Onboarding of the new partners, and providing valuable process insights and feedback to the Products team to help continue improving our backend system and minimize manual efforts.
• Contribution to the public-facing and internal documentation for partners’ guidelines, processes, and FAQ.

Required:

• Focus on customer satisfaction
• Excellent writing English
• Very good spoken English
• Excellent communication skills
• Fast response time
• Multitask
• Ability to quickly understand and solve issues
• 8 AM to 6 PM Pacific timezone + to work on the weekend
• 5-6 days work week, flexible schedule
• Pacific Standard Time (PST) is 8 hours behind Greenwich Mean Time (GMT-8)Preferred
• Remote work experience with a fast and reliable Internet connection
• Customer support service experience
• Time management skills
• Passion for high tech, software development, and QA
• Ability to multitask
• Critical thinking
• Quick decision making in intense situations
• Learn quickly and independently
• Technology savvy (SaaS-base tools, Excel, Word, CRM, Helpdesk, control dashboards, etc)