• Be in charge of running and managing the call center daily.
• Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members
• Set targets for all other call center agents to meet up with.
• Organize shift patterns for other team members to ensure that customers are never left unattended.
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training sessions for all agents and participate in the recruitment of new call center agents
• Recommend and purchase gadgets to enhance job performance at the call center
• Conduct regular reviews of all call center agents' performance and organize training sessions for under performers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Keep up with trends and happenings in the industry and ensure adherence to industry standards
• Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
• American Accent preferred, Purely sales guy, able to sale product in US market.
• Customer handling skills, Cold calling & Email Corresponding with customers.
• Qualification: Intermediate or Graduate / A Level.

Working Hours: 7:30pm till 4:30am Monday to Friday(5 Working days)

Job Type: Full-time

Salary: Rs70,000.00 - Rs80,000.00 per month

Ability to commute/relocate:

Karachi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Team Leader/Shift Supervisor: 2 years (Preferred)
• International Sales: 2 years (Required)
• B2B Us Sales: 2 years (Required)

Language:

• Native English (Preferred)

Shift availability:

• Night Shift (Required)