| Job Title: |
|
Officer Account Maintenance |
| Category: |
|
Accounts |
| Total Positions: |
|
1 |
| Job Location: |
|
Islamabad |
| Gender: |
|
Female |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
1 Year year(s) |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Nov 4, 2022 |
| |
|
|
| |
|
|
|
|
| Job Description: |
1. Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduction of Branchless/Bank Operations efficiently and consistently.
2. Ensure complete understanding of Branchless/Bank Operations, policies & documentation requirement.
3. Liaison with DFS regional coordinators and correspondent banks’ coordinators for operational execution.
4. Assist team members with customer issues and complaints, follow-up as necessary.
5. Proficient in using different portals/Modules for catering customer requests.
6. Monitor and maintain accounts and ensure KYC information is accurate and up to date in internal systems.
7. Use a variety of methods to professionally communicate with internal and external stakeholders throughout the business day regarding work to resolve disputes/complaints in a timely and efficient manner.
8. Preparation and maintenance of dashboards of maintenance activities performed by the individual as well as team to monitor overall performance in line with the relevant Key Performance Indicators. |
| Company Information |
|
|
Company Name: Mobilink Microfinance Bank
Company Description:
Mobilink Microfinance Bank Limited (MMBL) is Pakistan's largest digital bank with over 20 million registered and 8 million active digital wallets. Backed by VEON Co., MMBL started operations in April 2012 and launched branch-less banking operations under the brand name JAZZCASH in partnership with Pakistan's largest telecom operator JAZZ in Nov 2012. Being a hybrid model that combines traditional micro finance with mobile / digital banking technologies, the bank now operates with 74 branches, with more than 1559 employees, a network of over 90000 branch-less banking agents (growing) and a USSD (GSM) based digital channel in the country offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (of utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments and thus playing a leading role in promotion of financial inclusion.
Despite being a young bank, Mobilink bank has emerged as one of the front runners in the sector and achieved financial break-even within four years of commencing operations in 2016, one of the fastest in the industry. Financial performance of the Bank has been remarkable in 2016, 2017 and 2018
Mobilink Bank & JAZZ, under the brand name JAZZCASH, envision to become market leaders in branchless banking, digital banking and micro financial services offering simple, innovative and value added products and services to the people of Pakistan. MMBL game plan aims at taking banking from confines of limited number of brick and mortar structures to cell phones and thus make a significant contribution in banking the unbanked through digital channels. The Bank so far has financed over 500,000 individual micro and small businesses since inception of the Bank in 2012 and is the proud recipient of “Bank of the Unbanked Award” in 2018 and 2019.
|
|
