| Job Title: |
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Customer Service Executive |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Rawalpindi |
| Gender: |
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No Preference |
| Age: |
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20 to years |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Bachelor Or Masters (With Good Communication skills) |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
1 Year year(s) |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Apr 15, 2023 |
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| Job Description: |
Job Duties & Responsibility
A USA Based client dealing in the Auto sector looking for Customer service support with the following traits
- Customer Service Executive builds connections on behalf of the company.
- Answering calls, Emails & Texts from customers and clients.
- Ensuring timely response to the concerns of all the parties involved by providing relevant information.
- Maintain verbal and written correspondence with stakeholders & Customers.
- Follow up on the outstanding payments of clients and make sure of a timely recovery.
- Resolving disputes or issues in the process of settlement of invoices.
- Effectively conveying the acquired training and knowledge to colleagues.
- Communication with the Title companies for the record update and follow-up for the pending application and titles.
- Booking an appointment with the clients/Customers and generating a lead to the sales or Dispatch team.
Required Skills
- Excellent English Communication (Verbal & Writing)
- Email writing & Communication skills
- Excellent Interpersonal Skills
- Ability to prioritize and plan effectively
- Analytical Skills
- Team Player
- Strong Work Ethics
- Time Management Skills
Salary and Benefits
- Market Competitive salary
- EOBI
- Yearly bonuses
- Yearly Increment
Office Timing:
- 9 PM to 6 AM (Pakistan time)
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| Company Information |
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Company Name: RAK Services
Company Description:
R.A.K Services is a management consultancy and back office solution Provider Company based in Pakistan which provides back office solution to their clients mostly in Canada. Its clients are mostly engaged in the businesses of Petro Gas Stations, Convenience Stores and Fast Food industry.
R.A.K Services provides Management services to their clients in terms of Human Resource Management, Accounting & Finance, Project Management and Information Technology. We are a team of agile and results-oriented professionals with first class business management skills. Our mission is to provide best quality services to our clients at every step of the way in order to reduce their cost and increase productivity.
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