• Provide exceptional Customer Service as per the Menzies RAS and Airline specific standards to ensure customer satisfaction at every step of their journey.
• Check customers’ travel documentation together with relevant identification to ensure compliance with governing bodies.
• Process Customers, Customer Documents and baggage using automated or manual systems, follow airline specific policies including airline requirements surrounding excess baggage and individual customer programmes.
• Board customers onto flights whist complying to safety and security procedures
• Marshall customers onto and off aircraft in a safe, secure and efficient manner
• Operate all equipment and systems in a safe, secure and efficient manner at all times
• Follow procedures for passengers with regards to the acceptance of Dangerous Goods
• Where required allocate seating to Customers
• Issue boarding cards and baggage receipts
• Make customer announcements in accordance with the specific airline requirements
• Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate management
• Deal with disruption and irregularities with confidence and composure.
• Ensure that any lost luggage issues and inquires are dealt with in accordance with the airline standards.
• Undertake any other duties as and when required.

Qualifications and Experience:

• Excellent people skills and be an excellent communicator.
• Ability to drive through policies and procedures and always represent the Company in a professional manner.
• Good working knowledge of Airline standards.
• Be proactive, forward thinking and trustworthy individual.