| Job Title: |
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Contact Center Executive |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Karachi, Lahore, Rawalpindi |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Fresh1 Year year(s) |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Apr 16, 2023 |
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| Job Description: |
- Answer incoming customer phone calls and take appropriate action for each call
- Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
- To endure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted
- Achieve established standards for call handling quality, Sales and productivity
- Capture customer’s data as per defined standard operating procedures
- Attend mandatory training sessions to stay updated on product or company policy changes
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Utilizing software, databases, scripts, and tools appropriately
- Ensure compliance with all company / client policies, procedures and practices
- Positive Attitude, goal oriented and team player
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| Company Information |
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Company Name: MCB Bank Limited
Company Description:
MCB Bank Limited, with more than 60 years of experience as one of the leading banks in Pakistan, was incorporated on July 9 in 1947. The bank has journeyed remarkable tenure of more than half a century of competitively edged and well positioned heights of success by deploying quality banking, heads on technological developments, professionally leading management and prudent and ethical work methodologies. MCB was nationalized along with other private banks in 1974 as part of Government of Pakistan's economic reform movement and was later privatized to Nishat Group lead consortium in 1991.
Since privatization, MCB's growth has been phenomenal. Today, MCB in one of the largest foreign banks in Sri Lanka, the first bank in Pakistan to launch Global Depository Receipts (GDR) in 2006, has strategic foreign partnership with Maybank of Malaysia which holds 20% shares in MCB through its wholly owned subsidiary Mayban International Trust (Labuan) Berhad since 2008, has international indirect regional presence in Dubai (UAE), Bahrain, Azerbaijan, Hong Kong and Sri Lanka and serving through a domestic network of over 1,130 branches and 600 ATMs across Pakistan with a customer base of 4.5 million (apprx.)
MCB is reputed as one of the most sound financial institution and as one of the leading banks in Pakistan with a deposit base of PKR. 462 bln (apprx.) and total assets of PKR 605 bln (apprx.). The bank is versed as one of the oldest and most responsible banks in Pakistan and has played pivotal role in representing the country on global platforms while being one of the few institutions that are recognised and traded in the international market.
The bank has also been acknowledged though prestigious recognition and awards by Euromoney, MMT, Asia Money, SAFA (SAARC), The Asset and The Asian Banker.
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