Responsibilities include but are not limited to:

• Provide technical support from end users to executive to US customers
• Knowledge of active directory, VM Ware, Virtualization
• Provide effective and efficient IT support to local / remote users working in different time zones.
• Maintain IT department SLAs
• Planning and Designing of IT Infrastructure and make changes/upgrade and maintain as per requirements
• Maintain network and technical facilities Globally.
• Install, configure, troubleshoot and maintain Network Routers/Switches/Firewalls, WLCs
• Configuring the Static and dynamic routing (EIGRP, OSPF, IS-IS, BGP).
• Configuring Switches VLAN’s, Inter VLAN Routing, VTP, and Ether-channel.
• Management & configuration of IPsec VPN's (Site to Site VPN, Remote VPN, SSL VPN), DMVPN.
• Manage Domain Controllers and services e.g., DHCP, DNS etc.
• Manage End Point Security, Antivirus (preferably Kaspersky), Patch Management, ACS.
• Manage Servers (File Servers, SharePoint, ERP Servers).
• Manage Backup Servers, Services and data backups thru Acronyms and Backup Exe.
• Manage O365 Applications
• Troubleshooting skills on different OS office 365, Google workspace
• Maintain server, upgrade, secure, system backups and disaster recovery preparation.
• Recommend software and hardware solutions comprising of upgrades and new acquisitions.
• Provide training to /orientate end-users on different tools / applications.
• Maintain and update documentation of procedures and configurations.
• Securing network by implementing security policies, hardening of network devices.
• Hands on experience on Ticketing system

Benefits that we are offering:

• Paid leaves
• Health & medical facility
• Annual bonuses- gratuity
• Birthday celebrations
•  Employee engagement
• Leave encashment
• Healthy working environment