One of our clients is looking for a dynamic, self-motivated and detail-oriented Orders Processing Specialist. The candidate will play a key role in streamlining and enhancing our sales order management function. The candidate will work cross-functionally and collaborate with our international clients to build a highly integrated order processing and management ecosystem.

The company offers a full suite of e-commerce marketing and IT services, including market research, product listing optimization, paid advertising, brand management and more. They are constantly expanding their capabilities to keep up with the ever-changing landscape of Amazon and e-commerce. Their goal is to provide their clients with everything they need to succeed in e-commerce marketing and sales.

This is an exciting opportunity for an ambitious order management expert who wants to roll up their sleeves and shape the future direction of a fast-paced, dynamic growth-stage eCommerce company.

KEY RESPONSIBILITIES

• Essential Duties and Responsibilities include but not limited to:
• Performs and verify daily processing of all operational aspects of sales orders.
• Processing sales orders from various channel partners and website, running available quantity calculations, production orders, canceling orders, daily late order reports to the warehouse & cross check portals.
• Processing, forwarding, follow-up & receiving custom & drop ship purchase orders from vendors
• Communicate with the warehouse, sales channels, internal customer service, channel partner customer service, our vendors & our internal finance team for sales & purchase orders.
• Amazon vendor central 
• Processing orders, submitting ASN, Invoicing, shortage claims in Amazon portal, spreadsheets for warehouse team to pull bulk orders
• Respond to inquiries via e-mail or phone from sales teams, warehouse representatives, and channel partners regarding pricing, product features, product availability, order status, company policies, and pre/post-sales issues.
• Provide feedback based on the company policies with high standard of customer service level and follow through all inquiries as needed.
• Records information and ensures quality of data in company ERP system and other web portals that support sales, production and financial management.
• Work with warehouse and company internal logistics to ensure customers’ requirements are met and orders get shipped accordingly.
• Dispute and follow up with customers’ non-compliance charges as needed.
• Coordinate with finance team to set up new customers and release on credit hold orders.
• Articulates specific ideas on how to further refine systems or processes.
• Participates in special projects as needed or requested by the management.

QUALIFICATIONS & EXPERIENCE:

• Business related Bachelor’s Degree (BA, BS). MBA preferred but not required
• At least 3 - 5 years of online order processing and management experience in an e-commerce business.
• Strong organizational, verbal and written communication skills and interpersonal skills are essential
• Highly organized and detail-oriented; can maintain high quality and accuracy while working quickly and meeting deadlines
• Flexible and responsive; able to perform in a fast paced, dynamic work environment and meet
• aggressive deadlines.
• Excellent time management, organizational, and communication skills.
• Willingness to work on a flexible schedule, according to activity volume
• Customer service oriented.
• Proactive, resourceful, and self-starter with high integrity and accountability; able to work well independently and in team environment.
• Proficient at use of MS Office (especially Excel) and ERP systems (Preferred)
• Experience with Amazon Vendor Central order processing (Preferred)
• Proficient in communication in English language to support international clients
• A sense of humor and humbleness.