The Customer Services Manager will be responsible for managing the overall operations of the contact center. This will be a leadership position based in Lahore, overseeing a team of inbound and outbound call centre operatives. The position will involve ownership and development of the department, coordinating with other teams, analysing and improving performance using data.

Duties and responsibilities

• Manage inbound and outbound call centre team for nationwide operations.
• Report and analyze data to improve call quality and efficiency of call centre team
• Establish and manage team KPIs with a focus on increasing conversions.
• Coordinate with internal teams to improve operative systems.
• Recruit, train and manage performance of call centre agents.
• Collaborate with inspection centers nationwide for seamless processes
• Take ownership and improve innovation and idea generation from the team for continuous improvement

About CarFirst

CarFirst is the first of its kind Automobile auction platform, using modern day technology and combining an inventory based model to make selling a car easier. Present in five countries and backed by some of the most prestigious Venture Capital funds around the world with a technology development office in Berlin.

Working at CarFirst

Working at CarFirst means constant change, new projects, challenges, and opportunities to learn and grow. Every day we look for new adventures and learn new things. You need to be ready to work in cross-functional teams and hungry for success and drive the company forward to meet objectives.