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Senior Voice Engineer Stewart Pakistan Pvt. Ltd. More jobs from this company	Email this job

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Job Title:		Senior Voice Engineer
Category:		Networking
Total Positions:		1
Job Location:		Lahore
Gender:		No Preference
Minimum Education:		Bachelors
Degree Title:		BS (CS), MS(CS)
Career Level:		Experienced Professional
Minimum Experience:		8 Years10 Years year(s)
Salary Range:		PKR 0 to 0 per Month
Apply By:		Jul 19, 2017

Job Description:

Understanding and full support capabilities of complex aspects of Contact Center communications technologies as well as data and voice telecommunication systems associated with Call Centers.

Must have strong understanding of:

Cisco Unified Communication Solutions – Call Manager (Stand alone and cluster based)
Cisco Session Border Controllers (Cube)
Cisco Gateways (Routers/VG)
Cisco Enterprise VOIP implementations
Cisco Video Conferencing
Call path and routing
Solution monitoring
Calabrio Voice Recording
Evaluate CDR logs and produce reports
Program IVR / ACD / CTI / Call Routing / Call Vectors / Dial Plan / etc.
Voice Solutions and their interoperability with other applications or solutions (Overhead Paging)
Voice Tools
Circuit ordering / RFC / 1800 Management / DID/DOD, etc.
Maintain Documentation & Flow Process
SIP Trunk routing & manipulations
Complete understanding of QOS and is tagging parameters
Monitoring (Fluke, Solarwinds, etc.)

Experience in a large enterprise environments (>8000 voice handsets)

Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 circuits & signaling protocols

Must have a detailed understanding of voice transmission mechanisms including TCP/IP, Sonet, DS-3, ISDN and T1.

Must have a detailed understanding of industry standard VOIP technologies including SIP, H.323, G.711, G.729, TCP/IP, DHCP, SNMP, TFTP, IEEE 802.3 family, QoS, and CoS.

Develop highly repeatable voice network design standards for the Telecommunications Department

Provide third level technical support for all voice related operations

Work in an enterprise IT environment with tasks related to network security, firewalls administration, access and perimeter control, vulnerability management, intrusion detection and security monitoring.

Participate in design and strategy meetings for assigned IT projects for the company

Technical Skills:

Preferably Bachelor's in Computer Science or equivalent degree

Must have certification in CCNP (Voice) or better

CCIE (Voice) Collaboration would be a plus.

Management / Interpersonal Skills:

Excellent communication skills to coordinate with US team (must)

Team management and strong leadership skills

Good analytic and decision-making skills (must)

Required Skills:

CCIE Collaboration Voice,CUCM 10.x 11.x,Cisco Unity Express

Company Information

Company Name: Stewart Pakistan Pvt. Ltd.
Company Description:

“With over a decade long presence that still stands strong, Stewart Pakistan offers IT, Consulting, Process Improvement and Business Process Services to clients all across the globe. Stewart Pakistan has established itself as a front-runner in delivering projects of varied magnitude and businesses. Stewart Pakistan is a result-oriented company that strives for complete customer satisfaction with a proven track-record of quality, and professionalism. Our core strength lies in the group of people who work in our company and avidly ensure that the highest possible standards and principles are incorporated for the development of business solutions and services” Our Vision: “To be the global technology and operational support services company that enables Stewart to become the most admired real estate services company” Our Philosophy: “As a Stewart Operations Services Center, Stewart Pakistan has been directed to focus on initiatives that enable business units to increase customer satisfaction, drive revenue, decrease cost, and reduce risk. We develop, execute and support offshore strategies to deliver cost savings while ensuring consistent service level expectations. We strive for the integration of local and remote workers into seamless project teams with integrated processes – One Global Stewart”