Customer Support Executives  
Ibex Global   More jobs from this company

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Job Title:   Customer Support Executives
Category:   Client Services
Total Positions:   35+
Job Location:   Islamabad, Karachi, Lahore
Gender:   No Preference
Age:   20 to 30 years
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   Fresh year(s)
Apply By:   Dec 31, 2017
     
     
 
Job Description:

o   Brief description of the job:

·         Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

·         Follow up to ensure that appropriate actions were taken on customers’ requests.

·         Refer unresolved customer grievances or special requests to designated departments for further investigation.

o   Working Hours: 9 hour shift

o   Requirements (Education): Bachelors qualified

o   No. of Vacancies: 35+

o   Skills & Abilities:

·         Proficient with MS Office particularly MS Excel (Spreadsheet)

·         Possess Knowledge of Call Centre Operations

·         Must be flexible to work in shifts

·         Excellent communication skills

o   Age limit: 18 to 30

o   Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

o   Gender: Male & Female

o   Job Shift: On Rotation

o   Job Type: Full-time

o   Salary: 14,000 to 19,000 per month

o   Transport: Conveyance will be provided to females only, males own transport.

o   Job Location: Karachi / Lahore / Islamabad


Required Skills:
Customer Service Representatives,Customer Care,Customer Service Operations

Company Information
 
Company Name:  Ibex Global
Company Description:

Delivering superior customer services for over 10 years, IBEX Global is a business process outsource offering an integrated suite of services that supports an expansive array of customer facing solutions.

Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.

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