| Job Title: |
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Associate Chargeback Analyst |
| Category: |
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Accounts |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BA/BBA/BBIT or equivalent |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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Fresh1 Year year(s) |
| Salary Range: |
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PKR 0 to 0 per Month |
| Apply By: |
|
Mar 20, 2018 |
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| Job Description: |
- Uses internal and external application interfaces to analyze chargeback cases and transaction details
- Coordinates with internal teams to gather relevant information and to obtain services related to chargeback process
- Coordinates with fraud response team to discuss or report suspicious transactions
- Communicates with external stakeholders such as cardholders, merchants, clients, program managers, payment networks, FIs for understanding, gathering or providing information necessary to process chargeback claims
- Duly prepares chargeback claims and submits to payment networks (MasterCard, VISA etc.) with correct reason code
- Downloads payment network transaction files and submits to bank(s)
- Compiles and submits daily shift summary report and other periodic reports to relevant stakeholders
- Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements
- Analyzes process data to identify opportunities for process improvement
- Stays abreast with procedures and regulations related to the chargeback process
We are looking for:
Education: BA/BBA/BBIT or equivalentExperience:0 to 1 year. Prior experience in client services or contact center would be considered a plus
Skills:
- Excellent communication skills, both oral and written English
- Strong customer orientation
- Good arithmetic and computing skills
- Good analytical skills with an appetite for learning
- Quality conscious with attention to details
- Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders
- Ability to perform under stress
- Familiar with the use of business applications for routine operations
- Readiness to maintain flexible timings to serve global clientele across different time zones
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| Company Information |
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Company Name: i2c Pakistan
Company Description:
i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plastic, virtual or mobile form. Clients around the world rely on us to get to market quickly with differentiated products that meet their customers' unique needs. The i2c team is made up of nearly 400 smart, hard-working people in offices across the world. And we're growing! Our executive team, as well as the Sales, Marketing and Business Advisory groups, are based in Silicon Valley and Singapore. IT Operations, Engineering and Client Services are focused on delivering world class products and services from our Lahore facility. Together, we serve clients in six continents and support end consumers in 216 countries and territories. As a growing company operating in the center of an exploding industry, we routinely fill positions in these key departments: Engineering The Engineering team specializes in web & mobile applications, interfaces, telephony, graphics, application security and transaction processing. They work hard to develop highly configurable products that push boundaries within our industry. IT Operations This team works 24/7/365 to ensure that our global data centers provide 99.99% up time and fool proof data security for our clients. Their areas of expertise include information security, network operations, server management, database management, software change management, telephony, service delivery and application performance management. Information Security The Information Security team ensures internal and external audits of our applications and networks, internal and external ethical hacking, automated security scanning and risk management. our commitment to information security is externally confirmed by its yearly PCI-DSS certification and SSAE-16 valida
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