·         Responsible for the timely execution and service for all Member Events and Banquet functions.

·         Assists the Banquet Operations Manager in scheduling staffing requirements for each event, and ensuring that no un-authorized labour costs are incurred.

·         Responsible for inspecting and performing quality checks for every event prior to the scheduled start time of the event.

·         Responsible for holding pre-function meetings with all banquet staff to communicate all planned details, and lastminute changes as outlined on the Banquet Event Order.

·         Serves as liaison between Banquet Staff, Catering Staff, and Culinary Staff.

·         Responsible for the timely communication to the culinary staff of event attendance, event timing, and event changes as they occur.

·         Ensure that all functions are set up in accordance to the Banquet Event Order and banquet set up standards, and ready for use in a timely manner.

·         Ensures that all banquet staff is in their prescribed, clean, and pressed uniform, well groomed per the club’s dress code.

·         Responsible for performing a regular maintenance review of all function space(s) areas by performing walkthroughs, writing maintenance requests, and following up that all maintenance requests are completed.

·         Regularly inspects all front and back of the house service areas and equipment to assure that sanitation, safety, energy management, preventative maintenance, and other standards are met.

·         Responsible for the monthly inventory of all banquet service equipment, linens and supplies to meet required needs.

·         Enforces the service standards for all banquet events, meetings and related operations including innovative and creative food and beverage/bar displays.

·         Accepts member/guest complaints and works with Director of Catering, Banquet Operations Manager, and/or Catering Manager to provide a solution in a timely and professional manner.

·         Handles employee concerns, promotes a positive work environment, and promotes a positive team atmosphere with other Banquet Managers and all other management and staff.

·         Finalizes Banquet Event Order on a daily basis with all necessary billing information for the Accounting department.

·         Continues to acquire knowledge of the latest trends of special events and service by studying trade publications, and attending seminars.

·         Initiates new policies and procedures where appropriate to further improve the department.

·         Helps to set and meet departmental goals as set by the Banquet management team.

·         Assists the Banquet Operations Manager with the ongoing training and coaching of all of the banquet staff as required.

·         Performs all other duties as assigned by HOD.