Job Title:

Training & Development Officer (Pakistan)

Minimum Qualifications:

Graduate, preferably with HR-related degree / diploma

Minimum Experience:

2 to 3 years of experience conducting training and coaching, preferably in retail / FMCG

Knowledge, Skills & Abilities:

Communication Skills (verbal & written)

Planning and Organising Skills

Time Management Skills

Effective Administration

Project Management Skills

Reporting Structure:

·        Reports to: Assistant Manager HR

·        Direct Reports: N/A

Job Summary:

To facilitate all functions with individual and collective Learning & Development plans. Align and execute the Learning & Development with the Central Team. Conduct TNA to assess training needs and execute training curriculum across all levels and report to all relevant stakeholders.

Key Responsibilities and Deliverables:

1.      Effective execution of Training Curriculum

·        Identify training and development needs of employees through Training Needs Analysis and discussion with Line managers regarding skills gaps about skill GAP analysis

·        Plan and arrange for comprehensive In-House Training sessions for all departments

·        Perform duties as a liaison between the Human Resources Department and various business units, departments and customers to ensure quality training programs are developed, customized, approved, maintained, revised and properly documented, as required

·        Maintain operational assets required for trainings

·        Content development, i.e. Presentations, Booklets, Trainer’s Guide

·        Develop customized and relevant training content/develop and customize content when required

·        Engage Modern Trade team on learning initiatives

·        Coach Field Managers and Merchandisers to enhance their business performance and effectiveness

·        Negotiate and induct with third party trainers, if required

2.      Effective management of Learning & Development department

·        Discuss progress of trainees with managers, collect input through questionnaires to evaluate improvements/changes in the trainees’ behavior after considerable period

·        Ensure efficient use of resources in execution of training plans

·        Develop and design Training Calendar based on identified development needs

·        Design Training Modules

·        Assess Capability needs and Skill Profiling

·        Facilitate the formation of Individual Development Plans

·        Monitor and review the progress of trainees

·        Post evaluation of the module for improvement

·        Evaluate the impact of training initiatives and transfer of learning on job

·        Assess ROI (return on training investment) for each training

3.      Effective training and development within the business unit(s)

·        Ensure new engagements are booked on the system for mandatory training and that relevant individuals are properly informed

·        Identify training needs within business unit (s) and/or respond to training request from manager

·        As required, liaise with L & D Co-ordinator to source training providers and courses for specific needs

·        As required, facilitate training courses

·        Ensure training plans are constantly updated

·        Follow-up in terms of training absenteeism

·        Co-ordinate and monitor successful implementation of learnership, including following-up on training, observing mentor / learner meetings and assisting to resolve feedback from learners on their progress

·        Ensure all bursary applications are submitted within deadlines

·        Ensure all relevant details are communicated to Group & L&D functions respectively

·        Ensure all Learning interventions are communicated to Group L&D on timely basis as per agreed reporting methods

·        Track progress of results

·        Communicate results to line managers

·        Inform line managers of possible risk areas

4.      Effective administration, data management and reporting

·        Ensure all bookings are made timely for all training interventions

·        Ensure all participants are informed timely for all training interventions

·        All stakeholders should be informed about all training interventions

·        Ensure compliance to all L&D processes, including:

·        Ensure proper filing and document management of all training interventions

·        Filing of attendance registers for all training interventions

·        Feedback forms should be filled out for all training sessions

·        Reporting of all training interventions should be done on timely basis as per agreed formats for all training interventions

·        Perform regular audit of all training documentation to ensure compliance to all processes

5.      Effective teamwork and self-management

·        Proactively develop own skills and knowledge of relevant best practice and ensure appropriate skills and knowledge transfer

·        Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery

·        Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines

·        Ensure data integrity of all reports to client and management

·        Demonstrate consistent application of internal procedures

·        Plan and prioritise, demonstrating abilities to manage competing demands

·        Demonstrate abilities to anticipate and manage change

·        Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs