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CFC Officer – Reconciliation & Customer Dispute Khushhali Microfinance Bank Limited - (KMBL) More jobs from this company	Email this job

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Job Title:		CFC Officer – Reconciliation & Customer Dispute
Category:		Accounts
Total Positions:		1
Job Location:		Islamabad
Gender:		No Preference
Minimum Education:		Masters
Degree Title:		Preferably a Master’s degree or equivalent in Finance or related field from an overseas / HEC recognized university.
Career Level:		Experienced Professional
Minimum Experience:		3 Years year(s)
Salary Range:		PKR 0 to 0 per Month
Apply By:		Jul 31, 2018

Job Description:

Responsible for carrying out ATM related functions including transactional reconciliation and customer dispute resolution related to ATM card issuance, maintenance, operations including Branchless Banking & call center.

Key Responsibilities

ATM Transactional reconciliation

· Periodical/Daily review/checking for ATM Card transactional reconciliation.

· Coordination with relevant vendor/agent for transactional dispute resolution.

· Periodical reporting on ATM transactional reconciliation to stakeholders including F & A.

Customer Dispute Resolution

· Ensure coordination & resolution of customer complaints related to ATM Cards & transactions.

· Coordination with KBL branches, UBL ATM Operations Desk for resolution of Customer Complaints within allotted turnaround time (TATs).

· Ensure maintenance MIS of logged calls, issue resolution & periodically report.

Knowledge, Skills, Abilities & Other attributes

Educational Qualification

Preferably a Master’s degree or equivalent in Finance or related field from an overseas / HEC recognized university.

Skills

Self-starter, assertive, team player, highly punctual and able to resolve conflicts without compromising on job objectives.

· Proficient in handling branch banking operations.

Strong interpersonal and communication skills and able to work under pressure.
Sound knowledge of financial transactions.
Good time management skills
Proficient in MS Office Suite.
Willing to travel.

Company Information

Company Name: Khushhali Microfinance Bank Limited - (KMBL)
Company Description:

Founded in the year 2000, Khushhali Microfinance Bank Limited (formerly known as Khushhalibank Limited) was a part of the Government of Islamic Republic of Pakistan's Poverty Reduction Strategy and its Microfinance Sector Development Program (MSDP). MSDP was developed with the facilitation of Asian Development Bank (ADB). With its headquarters based in Islamabad, Khushhali Microfinance Bank (KMBL) operates under the supervision of the State Bank of Pakistan (SBP). The bank's board comprises of seven members including leading commercial bankers, fund managers and microfinance experts from across the globe. The mandate remains to retail microfinance services and to act as a catalyst in stabilizing the country's newly formed microfinance sector.