1) Assisting and receiving Institute visitors and ensuring an efficient, equitable service is provided to them in person, by phone or via emails.

2. Using knowledge and judgement to refer enquirers to other staff as appropriate or to assist as far as practicable when the relevant staff are not available.

3. Have a strong knowledge of the Institute , campus geography, campus structures and awareness of events.

4. Have a strong knowledge of the security procedures, admissions criteria and general awareness of institute information systems in order the assist and direct students, visitors and staff alike.