Responsible for keeping track of Customer’s accounts, managing and resolving Customer’s account queries and reporting. Assists with complaints, errors, account reporting and other queries:

·         Able to Report Credit Note listing.

·         Able to manage collection reports of South & North.

·         Making Lost Calls Report Reviews.

·         Depot wise Sales and Collection Report.

·         Able to resolve group account queries.

·         Manages group customer invoicing, resolving queries, recoveries/payments.

·         Able to keep track of non-serving balance & making recoveries out of them.

·         Able to manage BACS statement Depot wise.

·         Keeping track of Customer Accounts as an Accounts Manager.

·         Weekly Recovery Reporting to Line Manager & Head Office. 

·         Head Office Invoicing & Queries Resolution. 

·         Able to contact Depot Managers / Regional Manager / Drivers, also reporting, in terms of Customer queries and Balance.

·         Return Cheque cancellation from Headd Office & updating to Depot & Head Office.

·         Reconciling & updating Accounts Statements.

·         Any additional task assigned by Higher Management.