| Job Title: |
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Customer Relationship Officer |
| Category: |
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Hotel/Restaurant Management |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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Female |
| Age: |
|
22 to 28 years |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
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Bachelor 's Degree or equivalent required |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years4 Years year(s) |
| Salary Range: |
|
PKR 15,000 to 20,000 per Month |
| Apply By: |
|
Feb 22, 2019 |
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| Job Description: |
- Welcoming guests in friendly and professional way.
- Providing information about facilities, programs and other services.
- Anticipate guest needs and build rapport with customers.
- Address customer complaints and escalate to Shift Manager when needed.
- Ensure compliance with health and quality standards
- She must promote all the facilities of the hotel and knows the surrounding areas when asked for directions.
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Accept and record wake-up calls, delivering to the right department.
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Respond to guests needs and anticipate their unstated ones.
- Expect and react promptly to guests’ requirements and inquires.
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Coordinate and manage communication between guests and staff
- Examine activities logbook, assign tasks appropriately and implement control schedule daily.
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| Required Skills: |
| Excellent Management skills,The Ability to stay Calm under pressure,Administration and customer service skills,Computer skills to handle the compliant system,Patience and tact,Ability to handle several things at once,A friendly and professional telephone manner,Excellent written and spoken communication |
| Company Information |
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Company Name: Mozzarella 27
Company Description:
pPizza Parlour/p
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