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Manager (NOC Platform Operations) PTCL Group More jobs from this company	Email this job

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Job Title:		Manager (NOC Platform Operations)
Category:		Networking
Total Positions:		1
Job Location:		Islamabad
Gender:		No Preference
Minimum Education:		Bachelors
Career Level:		Experienced Professional
Minimum Experience:		3 Years year(s)
Salary Range:		PKR 0 to 0 per Month
Apply By:		Apr 19, 2019

Job Description:

JOB OVERVIEW

Manager NOC Platform Operations is responsible for the optimization and development of expert rules for automation of Ticket creation as per NOC Operations requirement.

MAJOR RESPONSIBILITIES

• Support for PTCL OSS to NNOC, RNOC, iNOC and Field Team across Pakistan

• Support for Corpwatch to CCC, Corporate Desk, Carrier Desk, Corporate Customer and Field POC's across Pakistan

• Administration / development of monthly reports for NOC operations, corporate complaints and orders

• Optimization and development of expert rules for automation of Ticket creation as per NOC Operations requirement

• Reduce NOC Platform problem and support calls for HP\NOC Platform in coordination with L3 Support

• Optimization of integration of CRM, KRON and GIS

• Ensure smooth functioning of Automated Notification & Escalation from NOC Platform as per the SOP's of respective domains

• Ensure Smooth functioning of WorkFlows for NOC TT's, Corporate Complaints, iNOC Support Calls & Carrier Complaints

• Upskill training of subordinate staff

• Customization / development of corp watch platform for Corporate Complaints

• Modeling, Development and Roll-Out of Corporate Deployments Tracker

• Modeling, Development and Roll-Out of process for Carrier Complaints Management

• Any Other Projects Assigned by the Supervisor.

QUALIFICATIONS/ COMPETENCIES

Education: Advanced Degree in Engineering

Expertise: Experience Technology Solutions, Operations, Planning & Network Designing

Other skills:

• Team Work

• Negotiation Skills

• Time and Meeting Management

• Excellent communication skills

Company Information

Company Name: PTCL Group
Company Description:

pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p