NOTE: You will talk to foreign customers and clients, so if your English isn't fluent, then please don't apply.

RESPONSIBILITIES :

• Assist the team in daily operations and customer support.


• Communicate with our restaurants and delivery drivers to ensure seamless and on-time delivery.


• Handle incoming correspondences and help resolve daily operational issues.


• Proactively problem solve technical and logistical issues faced by our partner restaurants. Provide feedback to vendors about daily meals and logistics.


• Manage customer service issues during daily operations, resolving issues swiftly with both users and restaurants.


• Ensure restaurant information in our databases is correct.


• Gather and analyze data directly related to the health of our operations and provide recommendations for ways to improve operational efficiency.


• Understand internal system for scheduling and dispatching for our partner restaurants.


• Assist the Operations team in coordinating corporate events of all sorts (team meetings, conferences, etc).

REQUIREMENTS

• Food lover is a must!


• Passion for startups and the food industry


• Ability to multitask in a fast-paced, dynamic work environment


• Hard-working, self-motivated and strong interpersonal skills


• Organized with superhuman attention to detail.


• Excellent written and verbal communications skills (English).


• Quick and confident decision maker.


• Calm under pressure


• Detail-oriented


• Logistical mastermind


• Must speak Urdu.


• Previous experience in operations or logistics is a PLUS


• Previous experience with customer support is a PLUS