Job Title: |
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Network / System Engineer |
Category: |
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Networking |
Total Positions: |
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1 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Minimum Education: |
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Bachelors |
Degree Title: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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2 Years year(s) |
Salary Range: |
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PKR 0 to 0 per Month |
Apply By: |
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Apr 19, 2019 |
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Job Description: |
Networks/Systems assists IT administrators of client companies in identifying and solving problems related to Networks and Systems software and End-User related support via telephone and remote desktop support. (Candidates willing to join immediately will be preffered)
Essential Duties:
- Interact with Customers in the Europe and Middle East to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
- Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
- Escalate problems and requests according to established procedures.
- Research end-user problems to determine root cause.
- Maintain accountability and ownership of issue/request tickets.
- Provide proactive end-user management notification of problems.
- Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
- Participate in training required to develop and maintain skills necessary to support end-users.
- Perform basic administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
- Can work independently without supervision with Cisco IOS (routers and switches) to achieve the required task
- Experience with Microsoft Exchange, Vmware ESXi, NetBackup, Backup, storage & archiving, MS-SQL Server, Computer Networking and Active Directory is preferred.
Non-Essential Duties:
- Maintain a high standard of business and ethical conduct with end-user, vendors and employees.
- Follow workplace and environmental, health and safety procedures and guidelines.
- Devoting your full business time, attention and energy to the company
- Perform related duties assigned by management.
Required Skills:
- Fluency in English communication. Skills and ability to communicate technical information to both technical and non-technical users is MUST.
- Prior experience with Cisco IOS (routers, switches and firewalls) with good troubleshooting skills is MUST.
- Prior experience with Microsoft Exchange, Vmware ESXi, NetBackup, Backup, storage & archiving, MS-SQL Server, Computer Networking and Active Directory is preferred.
- Good basic understanding of Linux.
- Good understanding of how an incident ticketing system and escalations work.
- Prior technical support experience or system administration is preferred.
- Be proactive in developing good customer relations.
- Have a good technical knowledge of computer software and hardware.
- Be a competent presenter.
- Work well as part of a team. (Team Player)
- Individuals with prior experience in providing technical services to support end-users’ computer hardware & software needs, along with demonstrated ability to work within a customer service environment will be preferred.
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Company Information |
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Company Name: Ekspertlive (Pvt) Ltd. Company Description:
EKSPERTLIVE is an innovative IT and management consultancy. We work alongside you providing turnkey solutions and seamless outsourcing to ensure delivery of sound solutions, business productivity and unrivaled support.
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