| Job Title: |
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Call Center Manager |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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Male |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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3 Years year(s) |
| Salary Range: |
|
PKR 100,000 to 150,000 per Month |
| Apply By: |
|
May 17, 2025 |
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| Job Description: |
We are hiring a highly motivated and experienced Call Center Manager to lead our US outbound call campaigns. This is a key leadership role requiring at least 3 years of relevant experience in managing international outbound teams, acquiring new campaigns, setting up infrastructure, recruiting and training agents, and ensuring peak operational efficiency.
Key Responsibilities:
Campaign Acquisition & Management:
Acquire and launch US-based outbound campaigns (sales, lead gen, appointment setting) Establish and manage relationships with campaign providers and US-based clients Align campaign objectives with center capabilities and growth goals
Technology & Data Procurement:
Set up and maintain call center systems (Vicidial, GoHighLevel, etc.) Procure high-quality and compliant data lists for outbound campaigns Ensure seamless dialer setup and CRM integrations
Team Leadership & Training:
Recruit, train, and mentor agents, team leads, and support staff Develop training programs focused on sales, compliance, and soft skills Manage day-to-day team performance and morale
Operations Oversight:
Monitor KPIs: contact rate, conversion rate, QA scores, AHT, etc. Collaborate with support departments (QA, HR, IT) for operational success Maintain high productivity and low attrition
Reporting & Strategy:
Generate performance reports and campaign analytics Recommend and implement strategies to boost ROI and agent efficiency Report directly to company leadership on performance and goals
Requirements:
Minimum 3 years of experience as a Call Center Manager (US campaigns) Proven success in acquiring and managing outbound campaigns Hands-on experience with dialers and tools like Vicidial, GoHighLevel, Five9 Solid knowledge of data procurement and compliance standards Strong leadership, organizational, and communication skills
Preferred Qualifications:
Experience in US BPOs or international sales environments Understanding of sales pipelines, appointment setting, and performance marketing Familiarity with automation tools and AI-based sales assistants
Salary & Benefits:
PKR 100,000 – 150,000/month (commensurate with experience) Performance-based bonuses and campaign incentives Opportunity to work with international clients and scale operations Collaborative and growth-focused work environment
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| Company Information |
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Company Name: Mighty Five LLC
Company Description:
Mighty Five LLC is a multi-service business solutions provider specializing in Call Center Operations, Digital Marketing, E-commerce Management, and Total Back Office Outsourcing. With a strong presence in the U.S. and Pakistan, we empower brands to scale efficiently by handling everything from customer engagement and campaign management to online store operations and backend support. Our mission is to deliver high-quality, cost-effective services that drive growth, streamline operations, and create lasting impact for our clients worldwide.
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